FAQs Travel Trade

We'd be happy to discuss a possible partnership. Please complete the Third-Party Sales Inquiry questionnaire. This is the best place for us to start.  You can access it here - https://media.citypass.com/travel-trade/partner-sales. Thank you for your patience while we review the potential partnership opportunity. You should receive a response from us within approximately 10 business days.

Complimentary tickets are allotted to contracted and actively selling travel trade partners who meet certain annual sales criteria. To confirm if your company qualifies for complimentary tickets, please contact the travel trade team at tourismsales@citypass.com.

You can reset your login here or contact the travel trade team at tourismsales@citypass.com.

Your net rates will be displayed once you add CityPASS® products to your shopping cart.

Note: Net rates are currently not available for New York C-All®, Los Angeles CityPASS®, Orlando CityPASS®, San Francisco CityPASS® + Alcatraz, Southern California CityPASS®, or Toronto CityPASS® programs.  

Make reservations and plan attraction visits in the My CityPASS® app. Visit my.citypass.com to download the app for iPhone or Android or to use our browser-based web app. For assistance, please contact Customer Care at +1(208)787-4300 or visit our Help Center.

CITY PASS® offers a full refund on any unused CITY PASS® products for up to 365 days from the purchase date. Refunds are not available on any portion of a CITY PASS® product once an attraction has been visited or when uncancelled reservations exist. To submit a request for a refund, visit www.citypass.com/returns. 

CityPASS® orders are limited to a max of 10 tickets. CityPASS® programs are for the FIT/Leisure Traveler and are not intended for group sales. City Pass, Inc. does not offer group discounts. If you're organizing a group visit of more than 10 travelers, we recommend that you contact the respective attractions for group pricing and information. 

Visit the CityPASS® Asset Library to download current logos and images.

Please contact our Customer Care team at +1(208)787-4300, or for other contact methods, visit support.citypass.com.

Atlanta, Boston, Dallas, Chicago, Houston, Los Angeles, New York City, Philadelphia, San Antonio, San Diego, San Francisco, Seattle, Tampa Bay, Toronto: Tickets are valid for a 9-day period starting on and including the first day you visit an attraction or have a reservation. For example, if you visit your first attraction on the 10th day of the month, your last day of validity would be the 18th day of the month.

Denver: Tickets are valid for a 7-day period starting on and including the first day you visit an attraction or have a reservation. 

Orlando and Southern California: Theme park ticket validity periods vary based on the ticket type purchased. 

Expiration: Unused CityPASS® tickets expire one year from the date of purchase.

When you purchase from citypass.com, you’ll receive an email shortly afterward with a ticket for each individual in your party. You can print the email if you prefer a hard copy.